Technology can sometimes be confusing. In the event you’re trying to place an order and having trouble with it – it is most likely a browser issue.
Here’s how to fix it:
- Use Google Chrome or Mozilla Firefox as your browser.
- Clear your internet cookies and cache.
Now, go back to the order form and try again.
NOTE: This solution is only for webpage or browser-related issues. If your order still won’t process and is getting declined, it’s 100% out of our hands and from your bank and/or credit card company (especially if it’s an international transaction).
The next best thing to do is try another card. If it still doesn’t work, try calling your credit card company or bank and find out what the problem is. They likely just need to hear from you to authorize the purchase.
Lastly you can contact us and have us attempt to process your order over the phone.